Cancellation andRefund Policy
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and patients on our waiting list miss the opportunity to receive services they need.
As a courtesy to our clients, we will send you a text or email message reminder 48 hours prior to the scheduled service. If you choose not to provide us with your cell phone number or email address, we are unable to offer you a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Our Cancellation Policy is as follows:
We have a minimum 24-hour cancellation policy on all appointments. Failure to cancel with less than 24 hour notice or arriving late for the appointment in the scheduled time, may result in a consultation fee of $150 charged for future appointments. Missed appointments for prepaid services/packages are charged at full value.
Our Refund Policy is as follows:
Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. We ask that you contact our office directly if there are any concerns.
Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.
Thank you for your understanding!