410-202-2225 Menu

Lutherville, MD 21093

Bel Air, MD 21014

Cancellation and
Refund Policy

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and patients on our waiting list miss the opportunity to receive services they need.

As a courtesy to our clients, we will send you a text or email message reminder 48 hours prior to the scheduled service. If you choose not to provide us with your cell phone number or email address, we are unable to offer you a reminder. Should the appointment reminder system fail for any reason and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.

Our Cancellation Policy is as follows:

We have a minimum 24-hour cancellation policy on all appointments. Failure to cancel with less than 24 hour notice or arriving late for the appointment in the scheduled time, may result in a consultation fee of $150 charged for future appointments. Missed appointments for prepaid services/packages are charged at full value.

Our Refund Policy is as follows:

Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. We ask that you contact our office directly if there are any concerns.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.

Thank you for your understanding!

We are open and seeing patients!

In order to make the process as effective and safe as possible, we will be instituting several new measures:

  • Staff members will be wearing masks and the appropriate PPE during your visit. We also request that you wear a mask or face covering when coming to the office.
  • In order to minimize patient to patient interaction, we are asking you to call us from your car upon arrival to the parking lot.
  • Upon arrival and upon leaving the office, you will be asked to use hand sanitizer. This will be available at the front counter.
  • We will be scheduling patients with 15-minute gaps between appointments in order to disinfect rooms and to avoid patient to patient contact in the reception area.
  • If you are suffering from any upper respiratory or gastrointestinal symptoms (cough, sneezing, fever, shortness of breath, sore throat, diarrhea, vomiting, etc), or if you have had recent contact with someone who is COVID-19 positive, please stay home and reschedule your appointment.
  • We ask that you refrain from bringing children or friends along with you to your appointment.
  • If you do not have an appointment and need to make a purchase or an appointment in person, please call our office at 410-828-9570 first so we can better assist you.

As medical professionals, we are taking this virus very seriously and will be following all infection control procedures as issued by the CDC and the Maryland Occupation Safety and Health Association.

These are interesting times we are living in and we appreciate your cooperation with the above measures.

Thank You and Stay Well,

Dr. Birely and Staff

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